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Store Policies: About

Our Store Policies

Service as It Should Be

At Chikoo Paris website, we want to give our customers the most enjoyable cashmere shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

In addition to this, you need to know more about it.

In France on 01/09/2020


Please read these Terms carefully before using this website. By using this website or placing an order on it, you agree to be bound by these Terms and our Data Protection Policies. If you do not agree to all of the Data Protection Terms and Policies, please do not use this website. These Conditions are subject to change. It is your responsibility to consult them regularly, as the applicable conditions will be those in France at the time of use of this website or of the conclusion of the Agreement (as described below). For any questions regarding the Conditions or the Data Protection Policies, please contact us by completing the form provided for this purpose.




These General Terms and Conditions of Sale (known as "GTC") apply, without restriction or reservation to all sales concluded by the Seller to non-professional buyers ("The Customers or the Customer"), wishing to acquire the products. offered for sale ("The Products") by the Seller on the site

The Products offered for sale on the site are as follows:

Clothing & Accessories

The main characteristics of the Products and in particular the specifications, illustrations and indications of the dimensions or capacity of the Products, are presented on the site, which the customer is required to read before ordering.

The choice and purchase of a Product are the sole responsibility of the Customer.

Product offers are subject to the limit of available stocks, as specified when placing the order.

These Terms & Conditions are accessible at any time on the site and will prevail over any other document.

The Customer declares to have read these T & Cs and to have accepted them by ticking the box provided for this purpose before implementing the online ordering procedure for the www.chikooparis com site.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.



The sale of products through this website is carried out under the name "Chikoo" by M&B Entreprises SAS, with a share capital of 500 euros, whose registered office is 1 Rue des Gâte Ceps, 92210 Saint-Cloud, France, Registered with the Saint Cloud RCS, under number 845 191 386, contactable at the email address, at the telephone number: +33699782924.

The Products presented on the site are offered for sale worldwide.

In the event of an order to a country other than mainland France, the Customer is the importer of the Product (s) concerned.

For all Products shipped outside the European Union and French overseas departments and territories, the price will be calculated excluding tax automatically on the invoice.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of and are the sole responsibility of the Customer.



It is up to the Customer to select the Products he wishes to order on the site, according to the following methods:

The customer chooses a product that he puts in his basket, a product that he can delete or modify before confirming his order and accepting these general conditions of sale. He will then enter his details or connect to his space and choose the delivery method. After validation of the information, the order will be considered final and will require payment from the customer according to the terms provided.

Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Any order placed on the site constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his order on the site.

Any cancellation of the order by the Customer will only be possible before delivery of the Products. (Regardless of the provisions relating to the application or not of the legal right of withdrawal).



The price is paid by secure payment, according to the following terms:


Payment by credit card.

The price is payable in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the www.chikooparis site. com.

Payments made by the Customer will only be considered final after actual receipt by the Seller of the sums due.

The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay him the full price under the conditions indicated above.


In addition to this, you need to know more about it.

The Products ordered by the Customer will be delivered in metropolitan France or in the following zone (s): World.

Deliveries are made within a maximum period of 30 days from the date of the Order Confirmation to the address indicated by the Customer on the site.

Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered at once.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.

If the Products ordered have not been delivered within 7 days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be canceled at the Customer's written request within conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days of the date of termination of the contract, to the exclusion of any compensation or withholding.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the related costs will be the subject of a specific additional billing, on estimate previously accepted in writing by the customer.

The Customer is required to check the condition of the products delivered. He has a period of 24 hours from delivery to formulate complaints by email, accompanied by all the relevant supporting documents (photos in particular).

After this period and failing to comply with these formalities, the Products will be deemed to comply and free from any apparent defect and no complaint can be validly accepted by the Seller.

The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered for which the lack of conformity or the apparent or hidden defects have been duly proved by the Customer, under the conditions provided for in Articles L 217-4 et seq. Consumer Code and those provided for in these GTC.

The transfer of the related risks of loss and deterioration will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the risk and peril of the Seller except when the Customer himself has chosen the carrier. As such, the risks are transferred when the goods are handed over to the carrier.




The transfer of ownership of the Products from the Seller to the Customer will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said Products.



According to the terms of article L221-18 of the Consumer Code "The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a direct telephone call or outside establishment. Without having to justify its decision or bear other costs than those provided for in Articles L. 221-23 to L. 21-25.

The period mentioned in the first paragraph runs from the day:

1 ° The conclusion of the contract, for service provision contracts and those mentioned in Article L. 221-4;

2 ° Of the reception of the good by the consumer or a proud, other than the carrier, designated by him, for the contracts of sale of goods. For contracts concluded off-premises, the consumer can exercise his right of withdrawal from the conclusion of the contract.

In the case of an order for several goods delivered separately or in the case of an order for a good made up of lots or multiple parts, the delivery of which is spread over a defined period. The period starts from the receipt of the last good or lot or the last part. For contracts providing for the regular delivery of goods during a defined period. the period starts from the receipt of the first good. "

The right of withdrawal can be exercised online, using the attached withdrawal form and also available on the site or any other declaration, unambiguous, expressing the desire to withdraw and in particular by mail addressed to the Seller at the postal or e-mail address indicated in ARTICLE 1 of the GTC.

Returns are to be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be re-marketed in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products are not taken back.

The return costs remain the responsibility of the Customer.

The exchange (subject to availability) or reimbursement will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.

In addition to this, you need to know more about it.



The Products supplied by the Seller benefit from:

The legal guarantee of conformity, for defective, damaged or damaged Products or not corresponding to the order.

The legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the delivered products and rendering them unfit for use.


Provisions relating to legal guarantees

Article L217-4 of the Consumer Code


“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility. "

Article L217-5 of the Consumer Code


"The good complies with contract 1 °


If it is suitable for the use usually expected of a similar good and, where applicable


If it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;


If it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling


2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer. Brought to the attention of the seller and that the latter has accepted. "



Article L217-12 of the Consumer Code

“Action resulting from lack of conformity lapses two years after delivery of the goods."


Article 1641 of the Civil Code.

"The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it or has not acquired it. would have given a lower price, if they had known."


Article 1648 paragraph and of the Civil Code

“The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect."


Article L217-16 of the Consumer Code

“When the buyer asks the seller, during the course of the commercial guarantee that was granted to him during the acquisition or repair of movable property. A repair covered by the warranty, any downtime of at least seven days is added to the duration of the warranty that remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention."

In order to assert his rights, the Customer must inform the Seller, in writing (email or letter), of the non-compliance of the Products or of the existence of hidden defects from their discovery.

The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed to be non-compliant or defective.

Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed upon presentation of supporting documents.

Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 14 days of the Seller's finding of the lack of conformity or the hidden defect. This reimbursement can be made by bank transfer or check.


The seller cannot be held responsible in the following cases:

In the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure

The photographs and graphics presented on the site are not contractual and cannot be held responsible for the Seller.


The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.

In addition to this, you need to know more about it.



The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivering the Products. These personal data are collected only for the execution of the sales contract.


9.1 Collection of personal data

The personal data that are collected on the site are as follows:


Ordering Products:

When ordering Products by the Customer

Names, first names, postal address, telephone number and e-mail address.


Payment :

As part of the payment for the Products offered on the site, the latter records financial data relating to the Client / user's bank account or credit card.


9.2 Recipients of personal data

Personal data is used by the Seller and its co-contractors for the performance of the contract and to ensure the efficiency of the service of sale and delivery of the product.

The category (ies) of co-contractor (s) is (are):

Transport providers

Payment institution service providers


9.3 Data controller

The data controller is the Seller, within the meaning of the Data Protection Act and from May 25, 2018 of Regulation 2016/679 on the protection of personal data.


9.4 processing limitations

Unless the Customer expresses his express consent, his personal data is not used for advertising or marketing purposes.


9.5 Data retention period

The Seller will keep the data thus collected for a period of 5 years, covering the period of limitation of the applicable contractual civil liability.


9.6 Security and confidentiality

The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.


9.7 Implementation of the rights of Customers and users

In application of the regulations applicable to personal data, Customers and us have the following rights:


They can update or delete the data that concerns them in the following way.

They can delete their account by writing to the email address indicated in article 9.3 "Data controller"

They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 "Data controller"

If the personal data held by the Seller is inaccurate, they can request the updating of the information of the information by writing to the address indicated in article 9.3 "Data Controller"

They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 "Data controller"

They can also request the portability of data held by the Seller to another service provider.

Finally, they can oppose the processing of their data by the Seller


These rights, as long as they are not opposed to the purpose of the processing, can be exercised by sending a request by mail or by e-mail to the Data Controller whose contact details are indicated above.

The data controller must provide a response within a maximum of one month,

In the event of refusal to comply with the Customer's request, the latter must be motivated.


The Customer is informed that in the event of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or seize a judicial authority.

The Customer may be invited to tick a box under which he agrees to receive informative and advertising emails from the Seller He will always have the possibility to withdraw his agreement at any time by contacting the Seller (contact details above ) or by following the unsubscribe link.



The content of the site is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.


Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.



These T & Cs and the operations resulting from them are governed and subject to French law.

These T & Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.



As a consumer, if you believe that your rights have been infringed, you can address your complaint to the email address mentioned in article 1 in order to seek an amicable settlement.

The Client is informed that he may in any event have recourse to conventional mediation, to existing sectoral mediation bodies or to any alternative mode of dispute settlement (conciliation, for example) in the event of a dispute.

In this case, the appointed mediator is


The Client is also informed that he may also use the Online Dispute Resolution platform via the following email address:

All disputes to which the purchase and sale transactions concluded pursuant to these GTC and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. common.




Withdrawal form




This form must be completed and returned only if the Customer wishes to withdraw from the order placed on, except for exclusions or limits on the exercise of the right of withdrawal according to the applicable General Conditions of Sale.


To :,


418 Rue Gabriel Péri


I hereby notified the withdrawal of the contract for the property below


Order from (indicate date)


Order number ………….


Client name……………………………….


Customer's address ………………………….




Signature of the Client (only if this form is notified on paper).


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